1. Introduction
Welcome to Swadesh Makhana. These Terms & Conditions govern your access to and use of our website and the purchase of products offered through it.
By accessing our website or placing an order, you agree to these Terms & Conditions and any applicable policies referenced on this website.
If you do not agree with these terms, please do not use the website to place an order.
2. About Swadesh Makhana
Swadesh Makhana is a brand based in Purnia, Bihar, India, offering raw makhana products and facilitating bulk and business enquiries.
For questions regarding these terms, please contact us using the details provided in the Contact section below.
3. Products and Product Information
We aim to present accurate product descriptions, photographs, packaging details, sizes and other relevant information.
Our current raw makhana range includes:
- Premium Raw Makhana: Contains size grades 5+ and 6+ only.
- Authentic Raw Makhana: Contains a mix of size grades 4–6.
Products are offered in 100 g and 250 g packs, subject to availability.
Makhana is an agricultural food product. Natural variations in size, shape, texture and appearance may occur between batches. Product images are illustrative, and packaging may change as designs are updated.
We will make reasonable efforts to ensure that product descriptions accurately represent the products supplied.
4. Pricing and Availability
Prices, applicable taxes, delivery charges and other fees will be displayed or communicated before an order is confirmed.
All orders are subject to stock availability and acceptance by Swadesh Makhana. We reserve the right to correct genuine listing errors, update prices and discontinue products, subject to applicable law and the rights associated with orders already confirmed.
If a pricing or availability error affects an order, we will contact the customer to explain the issue and discuss an appropriate resolution before proceeding where required.
Products labelled Coming Soon are not available for purchase until their launch is announced and ordering is enabled.
5. Placing and Accepting Orders
When placing an order, customers must provide accurate contact, billing and delivery information.
An order submission or automated acknowledgement does not necessarily constitute final acceptance of the order. Order confirmation, payment status and dispatch communication will be handled through the website's actual order-processing system.
We may contact customers to clarify an address, confirm order details or resolve payment issues.
Orders may be declined or cancelled where permitted by law, including in cases of suspected fraud, incorrect information, unavailable stock or a genuine technical error. Any payment received for an order that cannot be fulfilled will be handled in accordance with applicable law and the published refund policy.
6. Payments
Payments must be made using the payment methods made available at checkout or expressly agreed for a business order.
Online payments may be processed by third-party payment service providers. Customers must follow the relevant provider's secure payment process.
For approved bulk orders, payment terms may be agreed separately in writing. A quotation or discussion does not automatically establish credit terms, unless these have been expressly agreed by authorised representatives.
Customers should not share their UPI PIN, card PIN or one-time passwords with anyone claiming to represent Swadesh Makhana.
7. Shipping and Delivery
We currently offer shipping across India, subject to serviceability and operational availability.
Orders are generally prepared for dispatch within one day, subject to stock availability, payment confirmation and order verification. Estimated delivery is typically 4–5 business days after dispatch, although actual timelines may vary by destination, courier availability, weather, public holidays and other circumstances outside our reasonable control.
Delivery estimates are not guarantees unless expressly stated otherwise.
Customers are responsible for providing a complete and accurate delivery address and a reachable contact number. Any additional delivery charges or restrictions will be communicated where applicable.
Please refer to our Shipping, Returns & Refunds Policy for further details.
8. Cancellations, Returns and Refunds
Customers should refer to the separate Shipping, Returns & Refunds Policy for the applicable cancellation, return, replacement and refund procedures.
For damaged or incorrect orders, customers should contact us within three days of delivery and provide the order details and supporting photographs. Retaining the original packaging will help us assess the claim.
Approved claims will be resolved in accordance with the published policy and applicable law. Where a return is approved for a qualifying damaged or incorrect order, the applicable return-related costs will be handled as stated in that policy.
Nothing in these terms is intended to exclude or restrict any consumer rights that cannot legally be excluded or restricted.
9. Bulk and Wholesale Orders
Bulk enquiries are accepted for orders starting at 50 kg.
Buyers may include wholesalers, retailers, distributors, food businesses and international buyers.
Bulk pricing, product grades, packaging, minimum quantities, dispatch schedules, freight, payment terms and export documentation requirements may differ from retail orders.
A bulk enquiry is not a confirmed order. A bulk order becomes binding once the relevant commercial terms have been accepted by the parties through an appropriate written confirmation or agreement.
International orders are subject to applicable export requirements, destination-country regulations, customs procedures and agreed shipping arrangements.
10. Food Information and Responsible Use
Customers should read the product label and any applicable storage or preparation instructions before consuming the product.
Customers with known food allergies or dietary restrictions should review the available product information and contact us if they need clarification.
Any nutrition-related information provided on our website is for general informational purposes and is not a substitute for professional medical advice. We do not promise that consuming makhana will prevent, treat or cure a medical condition.
Product descriptions and claims will be maintained in accordance with applicable food labelling and advertising requirements.
11. Intellectual Property
Unless otherwise stated, the website's original text, branding, logos, product photographs, graphics, design elements and other materials are owned by or used with permission by Swadesh Makhana or the relevant rights holder.
You may access the website for personal shopping, research and legitimate business enquiries. You must not reproduce, modify, distribute, publish or commercially exploit protected website content without prior permission, except where permitted by applicable law.
12. Acceptable Website Use
You agree not to:
- Use the website for unlawful or fraudulent activities.
- Submit false, misleading or unauthorised order information.
- Attempt to disrupt website operations or bypass security measures.
- Introduce malicious code or attempt unauthorised access.
- Copy or misuse website content in violation of applicable rights.
We may take reasonable measures to protect the website and its users against misuse, subject to applicable law.
13. Third-Party Services and Links
The website may link to or integrate third-party payment providers, courier services, social media platforms, communication services or other external websites.
These services may operate under their own terms and privacy policies. Swadesh Makhana is not responsible for independent third-party content or practices beyond its lawful control.
14. Limitation of Liability
To the extent permitted by applicable law, Swadesh Makhana will not be responsible for losses arising from circumstances beyond its reasonable control, including third-party service disruptions, courier delays or temporary website unavailability.
Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable consumer protection rights.
Any limitation of liability will be interpreted consistently with applicable law and will not remove remedies available to customers under mandatory legal provisions.
15. Privacy
The collection and handling of personal information through the website are described in our Privacy Policy.
By using the website, customers should review that policy to understand how their information is processed and how they may submit privacy-related requests.
16. Changes to These Terms
We may update these Terms & Conditions to reflect changes in our products, website features, business operations or legal obligations.
The latest version will be published on this page with an updated date. Changes will apply in accordance with applicable law and will not unlawfully remove rights already accrued to customers.
17. Governing Law and Disputes
These Terms & Conditions are governed by the laws of India.
Any dispute will be addressed in accordance with applicable Indian law and the jurisdiction of competent courts or forums. Nothing in this section is intended to deprive consumers of any mandatory rights or remedies available to them under applicable law.
18. Contact Us
For questions about these Terms & Conditions, orders or business enquiries, please contact:
Swadesh Makhana
Emailswadeshmakhanabihar@gmail.com
Phone+91 78992 55947
WhatsApp+91 91550 91738
LocationPurnia, Bihar, India
Please include your order number, where applicable, so we can assist you efficiently.