1. Shipping Policy
Delivery Coverage
Swadesh Makhana currently offers shipping across India, subject to courier serviceability and operational availability at the delivery address.
For international orders and bulk shipments, please contact us to discuss destination availability, shipping arrangements, customs requirements and applicable charges.
Order Processing and Dispatch
Orders are generally prepared for dispatch within one day, subject to product availability, successful payment confirmation and order verification.
Orders placed on public holidays or during periods of unusually high demand may require additional processing time. If a significant delay is anticipated, we will make reasonable efforts to inform the customer.
Estimated Delivery Time
Delivery typically takes 4–5 business days after dispatch for serviceable domestic destinations.
Actual delivery times may vary depending on the delivery location, courier operations, weather conditions, public holidays and other circumstances beyond our reasonable control.
Delivery estimates are indicative and are not guaranteed unless expressly confirmed otherwise.
Shipping Charges
Any applicable shipping charges will be displayed at checkout or communicated before an order is confirmed.
For bulk orders, shipping, freight and handling arrangements may be quoted separately based on order quantity, destination and agreed delivery terms.
Tracking and Delivery Updates
Where tracking is available, customers may receive shipment details or tracking information through the contact details provided with their order.
Customers are responsible for providing a complete delivery address, accurate postal code and reachable mobile number.
If a delivery attempt fails because the address is incorrect or the recipient is unavailable, additional delivery attempts or charges may depend on the courier's policies.
Delayed, Lost or Undelivered Orders
If your order has not arrived within the expected delivery window, contact us with your order number.
We will review the available tracking information and coordinate with the delivery partner where appropriate.
If an order is confirmed lost, or cannot be delivered, we will work with the customer to determine the appropriate resolution in accordance with applicable law and the circumstances of the order.
2. Return and Replacement Policy
Makhana is a food product, so returns may be subject to product condition, packaging integrity, food-safety considerations and applicable consumer law.
We ask customers to inspect their order promptly after delivery.
Eligible Reasons for a Return or Replacement Request
You may contact us if:
- The product arrives visibly damaged.
- You receive a product different from the one ordered.
- The delivered quantity does not match the confirmed order.
- The product has another material issue that should be reviewed under applicable law or our order terms.
Reporting a Damaged or Incorrect Order
Please contact us within 3 days of delivery and provide:
- Your order number.
- A brief description of the issue.
- Clear photographs of the product and its packaging.
- Any other reasonable information needed to assess the claim.
Please retain the original packaging until the issue has been resolved. This helps us verify the problem and determine the appropriate next steps.
Review and Resolution
Our team will review the information and may request additional details where necessary.
If a claim is approved, we will communicate the available resolution, which may include a replacement, return or refund, depending on the circumstances and applicable law.
The three-day reporting period is intended to help us investigate issues promptly. It does not remove any consumer rights or remedies that cannot legally be restricted.
Change of Mind
If you ordered the wrong product or no longer want the item, contact us before returning anything.
Because makhana is a food product, change-of-mind returns may be restricted, particularly after delivery or where packaging has been opened. Any request will be assessed under the applicable product conditions, published policy and consumer law.
Please do not send a product back without first receiving return instructions from our team.
3. Refund Policy
When a Refund May Be Approved
A refund may be appropriate where, for example:
- An eligible damaged or incorrect-order claim is approved.
- An order cannot be fulfilled after payment.
- An order is cancelled and a refund is due under the applicable cancellation terms or law.
- Another circumstance requires a refund under applicable law.
The specific resolution will depend on the order, the issue and the customer's legal rights.
Refund Processing
Once a refund is approved, we will initiate it through the original payment method where supported by the payment provider.
The time taken for the amount to appear in your account may depend on the payment provider, bank or payment method.
If a refund is delayed beyond the communicated timeframe, contact us with your order number and refund reference, if available.
Shipping Charges
For approved claims involving damaged or incorrect orders, Swadesh Makhana will bear the applicable return-related costs, as appropriate to the resolution.
For other returns or cancellations, shipping-charge treatment will be communicated based on the circumstances, the applicable policy and the law.
Orders Paid by Bank Transfer
For approved refunds on bulk orders or other purchases paid through bank transfer, we may request verified bank-account details needed to complete the refund securely.
Customers should never share their UPI PIN, card PIN or one-time password to receive a refund.
4. Order Cancellation
If you need to cancel an order, contact us as soon as possible using the details below.
We will try to accommodate cancellation requests before dispatch, but cancellation cannot be guaranteed once an order has been shipped or otherwise processed beyond the point where cancellation is feasible.
If an order is cancelled and a refund is due, it will be handled in accordance with the applicable refund terms and law.
This section does not restrict any cancellation, refund or other rights available to consumers under applicable law.
5. Bulk Orders and International Shipments
Bulk orders start at 50 kg and may involve separately agreed quotations, payment arrangements, freight terms and dispatch schedules.
For wholesale, distributor, business or export orders, the accepted quotation or written order confirmation may specify:
- Product grade and quantity.
- Packaging and labelling requirements.
- Pricing and payment terms.
- Dispatch schedule and delivery arrangements.
- Freight, insurance and responsibility for transport.
- Inspection and claims procedures.
International shipments may be subject to customs clearance, import requirements, duties, taxes and destination-country food regulations.
These arrangements will be discussed with the buyer before the order is confirmed. Mandatory legal rights and obligations remain applicable.
6. Contact Us
For shipping updates, cancellations, damaged or incorrect orders, returns or refunds, please contact:
Swadesh Makhana
Emailswadeshmakhanabihar@gmail.com
Phone+91 78992 55947
WhatsApp+91 91550 91738
LocationPurnia, Bihar, India
Please include your order number and relevant photographs where applicable so we can assist you efficiently.