1. Introduction
Welcome to Swadesh Makhana. We respect your privacy and are committed to handling your personal information responsibly when you visit our website, purchase our products, contact us, or enquire about bulk orders.
This Privacy Policy explains what information we may collect, why we collect it, how we use and share it, and the choices available to you.
By using our website, you acknowledge that you have had the opportunity to read this Privacy Policy. Where consent is required by applicable law, we will seek it separately and appropriately.
2. Information We Collect
Depending on how you interact with our website, we may collect the following categories of information.
Information you provide
- Contact details: Name, mobile number, email address and delivery address.
- Order information: Products purchased, quantities, order reference, billing details, delivery instructions and order history.
- Payment information: Payment status, transaction reference and related payment details made available to us by our payment service provider. We do not intend to store complete card details, card security codes or UPI PINs on our website.
- Enquiry information: Messages, business details, estimated quantities, destination markets and other information submitted through contact forms, WhatsApp, email or bulk-order enquiries.
- Customer feedback: Reviews, testimonials, product feedback and any information you voluntarily share with us.
Please do not submit sensitive personal information unless it is genuinely necessary for your enquiry.
Information collected through website use
When technically enabled, our website may collect limited technical and usage information, such as:
- IP address and approximate location derived from it.
- Browser type, device type and operating system.
- Pages visited, referral source and time spent on pages.
- Website interactions, error reports and security-related activity.
- Cookie identifiers and similar technologies, where applicable.
The information collected will depend on the website features, analytics tools and privacy settings implemented.
3. How We Use Your Information
We may use your information for legitimate and disclosed purposes, including:
- Processing, confirming and delivering orders.
- Communicating order status, dispatch details and delivery updates.
- Responding to customer support requests and product enquiries.
- Managing wholesale, distribution and export enquiries.
- Processing eligible damaged or incorrect-order claims, returns and refunds.
- Maintaining payment, accounting, tax and business records.
- Improving website usability, product information and the shopping experience.
- Measuring website performance and marketing effectiveness, where applicable permissions have been obtained.
- Protecting our website, customers and business against fraud, misuse and unauthorised activity.
- Meeting applicable legal, regulatory and compliance obligations.
- Sending promotional communications where permitted and, where required, with your consent.
We will not use personal information for purposes that are incompatible with the applicable legal requirements or the purposes disclosed to you.
4. Cookies and Similar Technologies
Our website may use essential cookies or similar technologies to support functions such as shopping-cart operations, checkout, security and user preferences.
If we implement analytics, advertising or remarketing technologies, these may help us understand how visitors use our website and measure the effectiveness of campaigns.
Where consent is required, non-essential cookies or tracking technologies should remain disabled until the visitor provides the required consent. Visitors should be given an appropriate way to manage or withdraw their choices.
You may also be able to manage cookies through your browser settings. Disabling certain cookies may affect some website functions.
5. Payments and Order Security
We may use third-party payment service providers to process online payments.
When you pay through a third-party provider, your payment information may be collected and processed by that provider under its own applicable privacy and security terms. We may receive information such as payment status, transaction reference and the amount paid to manage your order.
Swadesh Makhana does not ask customers to disclose their UPI PIN, card PIN or one-time password through our website contact forms, email or WhatsApp messages.
For bulk orders, payment and invoicing arrangements may be handled through agreed business processes, including bank transfers where applicable.
6. When We Share Information
We do not sell customers' personal information as a standalone product.
We may share relevant information with the following categories of recipients when reasonably necessary for the purposes described in this policy:
- Payment service providers: To process payments and refunds.
- Delivery and logistics partners: To ship orders and provide delivery updates.
- Website hosting and technical providers: To operate, maintain and secure the website.
- Communication providers: To send transactional emails, customer support messages or order notifications.
- Analytics and marketing providers: If these services are implemented and their use is appropriately disclosed and authorised.
- Professional advisers and service providers: Where necessary for accounting, compliance, security or business administration.
- Public authorities or other parties: Where disclosure is required by applicable law or is otherwise lawfully necessary.
We aim to limit shared information to what is reasonably necessary for the relevant purpose. Third-party providers may process information under their own applicable terms and privacy policies.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, managing customer support, maintaining required business records, resolving disputes and meeting legal obligations.
Retention periods may differ depending on the type of information and the reason it is held.
When information is no longer required, we will take appropriate steps to delete it or otherwise dispose of it securely, subject to applicable legal requirements and legitimate retention needs.
8. Data Security
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.
Depending on the systems used, these measures may include access controls, secure connections, restricted administrative permissions, software updates, backups and appropriate vendor safeguards.
No website, electronic transmission or storage system can be guaranteed to be completely secure. We will address security incidents in accordance with applicable legal obligations.
9. Your Privacy Choices and Rights
Depending on applicable law and the circumstances, you may be able to:
- Request information about the personal data we hold about you.
- Request correction or updating of inaccurate information.
- Request deletion of personal information where legally applicable.
- Withdraw consent for processing that relies on your consent.
- Opt out of promotional communications.
- Raise a privacy concern or submit a grievance.
- Exercise any additional rights available under applicable law.
Withdrawing consent does not affect processing that was lawful before the withdrawal. We may need to retain certain information where required by law or necessary for a valid legal purpose.
To make a privacy request, contact us using the details in Section 14. We may need to verify your identity before responding.
10. Third-Party Websites and Services
Our website may contain links to third-party platforms, including payment providers, social media services, logistics services and WhatsApp.
Those platforms may have their own privacy policies, cookies and data-handling practices. Swadesh Makhana does not control the privacy practices of independent third-party websites.
We encourage you to review the applicable privacy information before sharing personal data through those services.
11. Children's Privacy
Our website is intended for customers and business users who can lawfully use its services.
We do not knowingly seek personal information from children in circumstances where parental consent or other safeguards are required by applicable law. If we become aware that personal information has been collected in a manner that violates applicable requirements, we will take appropriate steps to address it.
12. International Orders and Data Transfers
Swadesh Makhana welcomes enquiries from international buyers. Where international orders or export enquiries involve personal information, that information may be processed by service providers or business partners in the locations necessary to handle the enquiry, payment, documentation or delivery.
Any cross-border transfer or processing will be subject to applicable legal requirements and relevant safeguards.
13. Changes to This Privacy Policy
We may update this Privacy Policy when our website features, business operations, service providers or legal obligations change.
The latest version will be published on this page with an updated “Last Updated” date. Where required by applicable law, we will provide additional notice or seek consent for material changes.
14. Contact Us and Privacy Grievances
For questions about this Privacy Policy, requests relating to your personal information, or privacy concerns, contact us:
Swadesh Makhana
Emailswadeshmakhanabihar@gmail.com
Phone+91 78992 55947
WhatsApp+91 91550 91738
LocationPurnia, Bihar, India
Please use the subject line “Privacy Request” when emailing us about your personal information.
We will review and respond to requests in accordance with applicable requirements.